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Privacy Policy

Learn how Trading & Research Wing collects, uses, and protects your personal information and trading credentials on stratai.live.

Last updated: July 15, 2026

1. Introduction & Overview

Trading & Research Wing ("Trading & Research Wing", "Company", "we", "our", or "us") operates the official website stratai.live and the Strat Ai trading intelligence terminal. This Privacy Policy outlines our commitment to safeguarding the privacy and personal data of our users ("you" or "user").

By accessing stratai.live, registering for our services, or making purchases on our platform, you acknowledge and agree to the terms described in this policy.

2. Information We Collect

A. Personal Information

When you register, subscribe, or contact us, we may collect information including but not limited to:

  • Full name and contact details (email address, mobile phone number)
  • Account credentials and preference settings
  • Billing and invoice information (billing name, address, tax IDs if applicable)

B. Payment & Financial Data Security

Purchases and subscriptions on stratai.live are processed securely through certified, PCI-DSS compliant third-party payment gateways, including PayU Payments Private Limited ("PayU").

Note on Payment Credentials: Strat Ai and Trading & Research Wing do NOT collect, store, or process sensitive payment details such as complete credit/debit card numbers, CVVs, net banking passwords, or UPI PINs. All financial transactions are encrypted and directly handled by PayU's secure payment infrastructure.

C. Technical & Diagnostic Usage Data

We automatically collect technical data during platform interactions, such as IP addresses, device identifiers, browser types, operating systems, referring URLs, access timestamps, and diagnostic metric logs.

3. How We Use Your Information

We utilize collected data solely to:

  • Provide, maintain, and enhance the functionality of the Strat Ai terminal and API endpoints
  • Process payment transactions and generate automated invoices via PayU
  • Send administrative notices, security alerts, service updates, and transactional communications
  • Respond to technical customer support and billing inquiries
  • Detect, investigate, and prevent fraudulent activity or security vulnerabilities
  • Fulfill legal and regulatory compliance requirements in India

4. Disclosure & Sharing of Information

We strictly do not sell, trade, or rent personal data to third parties. Data sharing is limited to:

  • Payment Gateway Partners: Payment information required by PayU to complete billing and process refunds.
  • Infrastructure Providers: Secure hosting, database, and cloud monitoring tools operating under data processing agreements.
  • Legal & Regulatory Bodies: When mandated by law enforcement agencies, statutory requirements, or court orders under Indian jurisdiction.

5. Cookies & Tracking Technologies

We use essential functional cookies to authenticate users, maintain active login sessions, and save user interface preferences. Session analytics cookies may be used to evaluate website performance.

6. Data Security & Safeguards

We deploy robust organizational and technical measures—including TLS/SSL encryption, restricted server access, and regular security audits—to prevent unauthorized access, disclosure, or loss of information.

7. Data Retention & User Rights

We retain user profile data for as long as your account remains active or as required by statutory record-keeping laws. You have the right to access, correct, or request deletion of your account records by contacting our privacy team.

8. Contact Information

For questions or privacy concerns regarding stratai.live, please contact: